| Q: |
Can I have
my logo imprinted on the product? |
| A: |
Yes you can. After you place your order you will be emailed a confirmation with an order number. Just email us the logo along with the order/confirmation number.
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|
| Q: |
Where do I
send my logo's? |
| A: |
All logo's
should be sent to CarolinaPens@aol.com |
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|
Q |
Can a live
person answer our questions or take our order on the telephone? |
|
A |
Yes,
Call us at 954-636-7190 or TALK TO US LIVE online. Click on the LIVE CHAT image at top of the page. |
| Q: |
What is the
normal production time? |
| A: |
Our production time on all orders is 7-10
business days. We do have a RUSH SERVICE on several of our pen choices. |
| |
|
| Q: |
Can I have
rush service? |
| A: |
Yes |
| |
|
| Q: |
What if I
buy a product and I don't like it? Can I return them? |
| A: |
If your order
was shipped correctly, you cannot return the product because you change your
mind. Once we print on the product, we cannot reuse them. |
| |
|
| Q: |
How about
if the product I ordered where printed wrong or are the wrong color? |
| A: |
If it's a
mistake we made during the printing process, we are responsible for
printing and shipping exactly what the customer ordered. |
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|
| Q: |
Does CarolinaPens.com accept company purchase orders? |
| A: |
We are
accepting purchase orders from State and County Educational Depts. and Governmental Agencies only.
Please call and speak with a customer representative or you can fax us the PURCHASE ORDER to 954-987-0559 Please be sure that the PURCHASE ORDER is addressed to ADAM STEVEN & ASSOCIATES |
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|
| Q: |
What type
of payments do you accept? |
| A: |
We accept
Visa, Master Card, American Express, Checks, Money Orders and Purchase
Orders from County State Governmental Offices |
| |
|
| Q: |
When is the
logo charge or rush service charge added to my order? |
| A: |
We will add
the cost to your order once it is placed and requested. |
| |
|
|
Q: |
Can I
request samples of your products prior to my purchase? |
|
A: |
Pen samples
can be requested online via email at CarolinaPens@aol.com |
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|
Q |
What fonts
can I use? |
|
A |
You can use
any font listed on Microsoft Word. |
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